物流政策
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. Custom prescription lenses require additional processing time; please see delivery estimates below. You will receive another notification when your order has shipped.
Shipping Destinations
We currently ship to the United States and China.
Shipping Rates & Delivery Estimates
Standard Lenses (stock lenses only):
Shipping Option Estimated Delivery Time Cost
Standard 7–20 business days Free
Expedited 5–10 business days $24.99
Custom Prescription Lenses:
All custom prescription lenses (including single vision, bifocal, and progressive lenses) require an additional 7 business days for processing and manufacturing. The total delivery time for custom lenses is:
Shipping Option Estimated Delivery Time Cost
Standard 14–27 business days Free
Expedited 12–17 business days $24.99
Delivery times are estimates only and are not guaranteed. Actual delivery time may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Shipment Origin
All orders are shipped from our fulfillment center at:
No.6 Gandong Avenue, Fuzhou, Jiangxi, 344000, China
International Shipping & Customs
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. LensGo is not responsible for these charges if they are applied and they are your responsibility as the customer.
How to Check Your Order Status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.
If you haven't received your order within the estimated delivery time, please contact us at 103791170@qq.com with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
We do not ship to P.O. boxes. Please provide a physical street address at checkout.
Lost or Damaged Packages
If your order arrives damaged or gets lost in transit, please contact us immediately at 103791170@qq.com with your order number and a description of the issue. We will work with the carrier to resolve the issue and ensure you receive your order in good condition.